Terms and Conditions

Nuelle is committed to providing thoughtfully designed innerwear that combines comfort, quality, and confidence. We strive to ensure that every customer enjoys a seamless and secure shopping experience.

By using our website, you confirm that:

• You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
• The information you provide is accurate, complete, and up to date.
• You are legally capable of entering into a binding agreement.

We make every effort to display our products, colors, sizes, and descriptions as accurately as possible.

However:

• Actual product colors may vary depending on your device or screen settings.
• Product availability is subject to change without prior notice.
• We reserve the right to discontinue or modify products at any time.

All prices displayed on our website are in Philippine Pesos (₱) unless otherwise stated.

While we strive to ensure pricing accuracy, typographical errors may occasionally occur. If an error is identified, we reserve the right to correct the pricing and, if necessary, cancel the affected order before shipment. If payment has already been made, any amount collected will be refunded using the original payment method.

Once an order is placed, you will receive an order confirmation via email.

Receipt of an order confirmation does not automatically constitute acceptance of your order. We reserve the right to review, decline, or cancel any order in circumstances including, but not limited to:

• Suspected fraudulent activity
• Pricing or technical errors
• Product unavailability
• Incomplete or inaccurate customer information
• Orders that cannot be fulfilled for operational reasons

If your order is cancelled after payment has been received, any applicable refund will be processed through your original payment method.

We accept payment methods displayed on our website during checkout.

Payments are securely processed through authorized third-party payment providers. Nuelle does not store your complete payment card or e-wallet credentials.

Orders will only be processed after successful payment authorization.

Shipping fees, delivery timelines, and processing schedules are outlined in our Shipping Policy.

Estimated delivery dates are provided for guidance only and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or force majeure events.

Our Returns & Exchange Policy forms part of these Terms.

By placing an order, you acknowledge and agree to the conditions outlined in our Returns & Exchange Policy, including eligibility requirements, exclusions, and exchange procedures.

From time to time, Nuelle may offer promotional discounts or voucher codes.

Unless otherwise stated:

• Only one promotional code may be used per order.
• Promotional offers cannot be exchanged for cash.
• Promotions cannot be combined unless expressly stated.
• Promotions may be modified, suspended, or withdrawn without prior notice.

All content available on this website, including but not limited to:

• Logos
• Trademarks
• Product names
• Product photographs
• Videos
• Graphics
• Website design
• Written content
• Marketing materials

is owned by or licensed to Nuelle and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written consent.

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with the security or functionality of the website.
• Submit false or misleading information.
• Use automated tools to scrape or copy website content without permission.

If you submit reviews, comments, photographs, or other content to Nuelle:

• You confirm that the content is your own or that you have permission to share it.
• You grant Nuelle a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for marketing, promotional, or business purposes.
• You agree not to submit unlawful, defamatory, offensive, or infringing content.
• We reserve the right to remove any content that violates these Terms.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

To the maximum extent permitted by applicable law, Nuelle shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website, products, or services.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable Philippine law.

Nuelle shall not be held liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Epidemics or pandemics
• Government actions
• Labor disputes
• Power outages
• Internet or telecommunications failures
• Courier disruptions

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.

Any disputes arising from these Terms shall be subject to the appropriate courts of competent jurisdiction in the Philippines, unless otherwise required by applicable law.

We may revise these Terms & Conditions from time to time to reflect changes in our business operations, legal requirements, or website functionality.

Any updates will take effect once published on our website. Continued use of the website constitutes acceptance of the revised Terms.

If you have any questions regarding these Terms & Conditions, please contact us:

Nuelle Customer Care
Email: wecare@nuelle.com.ph

We aim to respond within 24–48 business hours on weekdays.