Privacy Policy
Our Customer Service team is available
Monday to Saturday, 8AM–5PM.
At Nuelle, your privacy matters to us.
We value the trust you place in us whenever you visit our website or make a purchase. We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use www.nuelle.com.ph.
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
Order Information
- Products purchased
- Order history
- Transaction details
- Delivery preferences
Payment Information
- Payments are processed securely through our authorized payment partners.
- Nuelle does not store or have access to your complete credit card, debit card, or e-wallet credentials.
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Website activity
- Cookies and similar technologies
Your information allows us to provide you with the best possible shopping experience.
We may use your information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Process returns and exchanges
- Respond to customer inquiries
- Verify transactions
- Prevent fraudulent activity
- Improve our products and website
- Personalize your shopping experience
- Send order updates and service-related communications
- Send promotional emails (only if you have chosen to receive them)
- Comply with legal and regulatory requirements
If you subscribe to our newsletter or promotional emails, we may occasionally send updates about:
- New product launches
- Exclusive promotions
- Sales events
- Restocks
- Brand news
You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Measure advertising effectiveness
- Provide a better shopping experience
You may disable cookies through your browser settings, although some features of our website may not function properly.
We value your privacy.
We do not sell, rent, or trade your personal information to third parties.
We may share your information only with trusted service providers who help us operate our business, including:
- Payment processors
- Courier and logistics partners
- Website hosting providers
- Marketing and analytics partners
- Customer support platforms
These partners are only permitted to use your information for the services they provide on our behalf and are expected to maintain appropriate safeguards.
We may also disclose information when required by law or to protect our legal rights.
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction. While no method of transmission or electronic storage is completely secure, we continuously strive to use commercially acceptable safeguards to protect your information.
We retain your personal information only for as long as necessary to:
- Fulfill your orders
- Provide customer support
- Meet legal, tax, accounting, and regulatory obligations
- Resolve disputes
- Enforce our agreements
Once your information is no longer required, it will be securely deleted, anonymized, or disposed of in accordance with applicable laws.
Under the Philippine Data Privacy Act, you have the right to:
- Be informed about how your information is collected and used
- Access your personal information
- Correct inaccurate or incomplete information
- Object to certain processing activities
- Withdraw consent where applicable
- Request deletion or blocking of your personal information, subject to legal limitations
- Request data portability where applicable
- File a complaint with the appropriate regulatory authority if you believe your rights have been violated
To exercise these rights, please contact us using the details below.
Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics providers, and social media platforms. These services operate under their own privacy policies, and we encourage you to review them before providing personal information.
Our website is intended for individuals who are at least 18 years old, or minors accessing the site under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
Some of our trusted service providers may process data outside the Philippines. When this occurs, we take reasonable steps to ensure your information remains protected and is handled in accordance with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Any updates will be posted on this page together with the revised effective date. We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Nuelle Customer Care
Email: wecare@nuelle.com.phIf you wish to exercise your rights under the Data Privacy Act, you may also contact us through the email above, and our team will assist you promptly.