FAQ

You may refer to the Size Guide available on each product page for recommended measurements.

If you're unsure about your size, feel free to message us for sizing assistance.

Fit Tip: If you're between sizes, we recommend sizing up for a more comfortable fit.
Example: 34B may size up to 36A.

For eligible website orders, we offer a FREE one-time bra size exchange within 7 days upon receiving your order. Please refer to our Returns & Exchanges section for the full process.

Our Flow Collection is made with soft, breathable nylon-spandex that stretches with your every move. We carefully select high-quality trims and elastics to ensure comfort and support.

For added hygiene and comfort, our panties include a 100% cotton gusset.

We recommend hand washing with mild detergent and air drying to help preserve the fabric and elasticity. Avoid machine drying or high heat.

Underwear naturally wears out over time due to washing, friction, and daily use. A good rule of thumb is to replace them every 6–12 months, or sooner if you notice stretching or wear.

Our pieces are made in China with trusted manufacturing partners we've worked with for over a decade. The region is known for its expertise in producing high-quality innerwear, combining advanced manufacturing with skilled craftsmanship.

Working with experienced factories allows us to maintain consistent quality, precise construction, and the soft, comfortable fabrics Nuelle is known for.

Once an order is placed, changes cannot be guaranteed as our fulfillment team processes orders quickly. If you contact us immediately at wecare@nuelle.com.ph, we'll do our best to assist.

If you received an incorrect, damaged, or missing item, please submit a request through the Returns & Exchanges form on our website so our team can assist you.

You will receive email updates when your order is:

• Placed
• Shipped
• Delivered

If you don't see the email, please check your spam folder.

Only one promo code can be used per order.

A few reasons a code may not work:

• The code has already been used
• Your order does not meet the minimum requirement
• Some items are not eligible for the promotion
• Multiple codes cannot be stacked
• The code has expired

Cash on Delivery is currently not available on our website.

Once an order is placed, payment details cannot be changed. You will need to cancel the order and place a new one using your preferred payment method.

Make sure your payment details match what's on file with your bank or payment provider. You may also try another payment method.

If the issue continues, contacting your bank or e-wallet provider is usually the fastest solution.

We ship anywhere in the Philippines where courier services are available.

Orders below ₱2,500 are charged a flat shipping fee of ₱95, regardless of weight or size.

Yes. Website orders worth ₱2,500 and above qualify for free shipping.

Orders are processed within 1–2 business days.
Delivery times depend on your location:

• Metro Manila: 2–3 business days
• Provincial areas: 5–7 business days

Orders placed on weekends or holidays will be processed on the next business day.

Returns or exchanges are accepted within 7 days of delivery for:

• Defective items
• Incorrect items
• One-time bra size exchanges

For eligible website orders worth ₱2,500 and above, customers are responsible for shipping the item back to Nuelle for a one-time bra size exchange. Nuelle provides FREE SHIPPING for sending the exchanged item back to the customer.

For website orders below ₱2,500, customers are responsible for both the return shipping fee and the shipping fee for the exchanged item.

If you received an incorrect or defective item, Nuelle will cover all return and replacement shipping costs at no additional charge.

You may submit your request through the Returns & Exchanges form on our website. Our team will review your request and respond within 1–2 business days with the next steps.

To qualify for a return or exchange:

• Item must be purchased from nuelle.ph
• Item must be in original condition (unused, unwashed, undamaged)
• Tags and original packaging must be intact and included
• Proof of purchase is required

To ensure a smooth return process:

• Repack the item securely in its original Nuelle packaging
• Make sure the parcel is properly sealed to avoid damage during transit

Once your return is approved and received, replacements are processed within 1–2 business days.

For hygiene reasons, panties are final sale and cannot be returned or exchanged. This policy ensures all customers receive brand new, unworn items.

We'd love to hear from you. Email us at wecare@nuelle.com.ph, and we'll respond within 24-48 hours on weekdays. Emails sent over the weekend will be answered on Monday.

We've set up different inboxes so your message reaches the right team:

• wecare@nuelle.com.ph – Order issues, returns, product questions
• collab@nuelle.com.ph – Influencer or brand collabs
• press@nuelle.com.ph – Media or PR inquiries
• career@nuelle.com.ph – Job and employment inquiries